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Terms & Conditions

Welcome to Judy`s Cleaning Service , your trusted provider of professional cleaning services. By booking and receiving our services, you are agreeing to the following Terms and Conditions. These terms are designed to ensure a fair, efficient, and high-quality experience for both our clients and our staff.

Terms & Conditions - the basics

Services Provided

We offer a wide range of cleaning services tailored to residential and commercial properties, including:

  • Standard recurring cleanings (weekly, bi-weekly, monthly)

  • One-time deep cleanings

  • Move-in/move-out cleanings

  • Post-construction or renovation cleanups

  • Specialized add-ons upon request (e.g., oven cleaning, inside fridge, interior windows)

Each service is customized based on property size, number of rooms, cleanliness condition, and additional requests made at the time of booking.

Booking and Confirmation

Clients can book services via our website, phone, or through our integrated reservation form. All bookings must include:

  • Accurate address and property details

  • Square footage or approximate size

  • Number of bedrooms and bathrooms

  • Presence of pets

  • Any special instructions or access codes

Bookings are only confirmed once you receive a confirmation email or text from us. Same-day bookings are subject to availability.

Access to Property

It is the client’s responsibility to ensure the cleaning team has access to the property on the scheduled day and time. If we are unable to access the property due to a locked door, no one present, or inaccessible gate/entry:

  • A cancellation fee may apply (see Cancellation Policy)

  • The appointment may be rescheduled at our discretion

Pricing and Payment

Our pricing is based on:

  • Square footage

  • Number of bedrooms and bathrooms

  • Condition of the property

  • Selected level of service (standard or deep)

  • Additional services and special requests

Cancellation and Rescheduling

We understand that plans change. Please refer to our full Cancellation Policy. Key highlights:

  • No fee if cancelled/rescheduled 48+ hours in advance.

  • $50 fee if cancelled within 24–48 hours.

  • 50% of total service cost if cancelled same-day or within 12 hours.

Rescheduling is always free if done with sufficient notice.

Pet Policy

We love pets! However, for the safety of your animals and our team:

  • Please secure pets in a separate room or crate during cleaning.

  • Inform us in advance if pets are on-site.

  • Additional charges may apply for pet hair, stains, or odors.

Satisfaction Guarantee

We are committed to providing exceptional service. If you are not 100% satisfied with your cleaning:

  • Please contact us within 24 hours.

  • We will return to re-clean the affected area free of charge.

  • No refunds are issued once a service has been performed.

Breakage or Damage

While we treat your property with care, accidents can happen. If damage or breakage occurs:

  • Notify us within 24 hours.

  • We will investigate and address the issue appropriately.

  • We are fully insured and will cover accidental damage caused by our staff.

We are not responsible for damage resulting from:

  • Pre-existing conditions (loose knobs, damaged walls, etc.)

  • Improperly installed fixtures

  • Items not secured or marked as fragile

Client Responsibilities

To help us deliver efficient service, we ask that you:

  • Remove clutter from surfaces to be cleaned

  • Secure or remove valuable items

  • Ensure all utilities (water/electricity) are working

  • Notify us of any specific instructions or allergies to cleaning product

Privacy and Confidentiality

Your privacy is important to us. All personal information shared with us (e.g., address, contact info) is kept confidential. We do not sell, rent, or distribute your information.

Right to Refuse Service

We reserve the right to cancel or refuse service at any time due to:

  • Unsafe conditions (e.g., pest infestations, hazardous materials)

  • Disrespectful or abusive behavior

  • Misrepresentation of service details (e.g., hidden areas, extreme mess not reported)

Acknowledgment

By booking a cleaning with Judy`s Cleaning Service , you confirm that you have read, understood, and agree to abide by these Terms and Conditions.

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